Returns and Exchanges
At Cento Cycling, we want you to be completely satisfied with your purchase. We will gladly accept returns of clean, unworn, unwashed or defective merchandise for a full refund or exchange as long as the return is received by us within 30 days of the original purchase date.
Returns cannot be processed without a completed Return Authorization Form (RAF). You do not need a Return Authorization number, but we do ask for a fully completed form.
- Please specify whether you would like an exchange, a repair, a refund or a credit. This saves us a lot of time when we process your return and we thank you for it. Typically a RAF will be included in your package.
- You can also download it here and print it out: Return Authorization Form.
Defective Items: We, Cento Cycling, stand behind our products. Defects will typically show themselves within 30 days. If you feel you have a defective product (outside of normal wear and tear) please return it to us with an explanation on the return authorization form, along with a copy of the original receipt and we will take a look.
Please launder or clean any used merchandise being returned. Upon seeing the item and we agree it is defective, we will either replace or repair that item with the same or similar item. Cento Cycling assumes no liability for lost or damaged returns.
Exchanges: Items returned for exchange must be in re-stockable condition with all bags & tags intact and be returned within 30 days of purchase.
Please include a copy of the original invoice and a completed Return Authorization Form.
All exchanges will be shipped back to you free of charge. The customer is responsible for any return shipping charges. Consider insuring the package for your protection. Shipping charges are non-refundable. Cento Cycling assumes no liability for lost or damaged returns.
Refunds: Items returned for credit card refund must be in re-stockable condition with all bags & tags intact and be returned within 30 days of purchase. Please include a copy of the original invoice and a completed Return Authorization Form. The customer is responsible for any return shipping charges. Consider insuring the package for your protection. Shipping charges are non-refundable. Cento Cycling assumes no liability for lost or damaged returns. A full refund will be made in the form of the original payment if items are returned within 30 days of the purchase date. For items returned more than 30 days after the purchase date, we offer an exchange of product or a gift card. Gift card purchases are non-refundable.
What if I return an item after 30 days?
Items returned after 30 days but before 60 days of the original purchase are eligible for exchange or a refund in the form store credit. Store credit will be delivered in the form of an online gift card that will be emailed to your account email address.
Cento Cycling RETURNS
16192 SW 72nd Ave
Portland, OR 97224.
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CENTO CYCLING Web site and its contents are provided "as is" and we make no representations or warranties of any kind with respect to CENTO CYCLING Web site or its contents. We assume no liability or responsibility for any errors or omissions in the content of CENTO CYCLING Web site, any losses or damages arising from the use of the content provided on CENTO CYCLING Web site, or any conduct by users of CENTO CYCLING Web site. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.